If you’re currently on a Teletext holiday, your trip should not be affected, as the TTA said it has contacted all suppliers and requested that all bookings remain in place.įlights are also ATOL protected, meaning your return flight home will still go ahead. I am currently on holiday with Telextext or Alpharooms - what will happen? What does the collapse mean for you and your holiday? The move to appoint liquidators comes after the competition watchdog, the Competition and Markets Authority (CMA), said that it would take Truly Holdings to court over its failure to fully refund customers for holidays cancelled due to Covid-19.Įntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. The collapse, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns. Go here for the very latest breaking news updates from across the North East However, Alpharooms website refers customers with existing bookings to a link to process a refund, as existing bookings will not be honoured. Out-of-hours, please call 07.Travel giants Teletext Holidays and Alpharooms have gone into liquidation after a bruising 18 months, in a move that could affect thousands of holidaymakers still waiting for refunds from the start of the Covid outbreak in 2020.Ī notice on the company's websites tells customers that Teletext Holidays is not taking any more bookings, but reassures customers with existing bookings that their holidays will be fulfilled. Journalists and PRs can email or call 03 during office hours. If you are a consumer seeking support please visit here for further information. The press office team are not able to assist with consumer enquiries. If you have submitted a claim regarding an ATOL Failure and wish to make an amendment, please log in to your claims portal account which can be accessed here. If you are abroad and have been affected by an ATOL Failure, you can call us on +44 (0) 3, which is available 24/7. Has your travel company stopped trading as an ATOL holder? To make an ATOL claim, you need to follow the instructions that relate to your specific travel company on our ATOL Failures page.Įach claim is individual, and claims are processed in accordance with the ATT Payment Policy. Make a claim or get an update on your claim If you have general questions about travel rights, you can contact us on Facebook, Instagram or Twitter. If your travel company is not a member of these, please contact Citizens Advice (Telephone 08).Įach operate a handling service for complaints regarding their members. If you were not satisfied with your package trip and the company is in one of the following trade associations, you should contact them for advice on how to make a complaint: Trade Association However, we are always happy to provide you with advice and guidance. We do not govern the service standards of travel companies, so we can’t take any action against them. Know your rights and how to make a complaintįor advice relating to travel related problems, including passenger rights concerning flight delays or cancellations, please refer to our Resolving travel problems pages. There is a range of contact options to choose from to help us best answer your enquiry.
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